With the fast changing and increasing technology in the world, there is a drastic rise in the expectations of customer interactions with your business other than the traditional methods. Oracle Service cloud provide a perfect combination of cross-channel functionality which delivers modern customer experience with Web, Social and Contact Center experiences. It provides simple and feasible interface with easy customization and navigations which increases agent’s efficiency and productivity as well as raises the customer satisfaction. Built on Proven flexibility of Dot Net framework, the Platform offers customers robust security, limitless scalability, impressive extensibility, and smooth upgradability.

Benefits:

  • Multi-Channel Customer Service by offering assisted services on any channel like Phone, Email, Chat, Social Media etc.
  • Seamless integration with other applications
  • Pixel Perfect Branded self-service experience on website.
  • Scalable, Reliable and Flexible Customer Experience.
  • Interaction Anywhere and everywhere with any device.
  • Consolidated single Agent Desktop with Unified Enterprise Systems.
  • Faster resolution of inquiries with consistent Knowledgebase across all channels of Interactions.
  • Provide Reduced Implementation time, Complexity and risk.

Features

  • Unified Multichannel support
  • Customizable and pre-built Reports and Dashboards
  • Guided Assistance and Agent Scripting capabilities
  • Live Chat and Co-browse for customer live interaction
  • Open API, Add-in and Integrations
  • Social Monitor and Policy Automation  .
  • Knowledgebase Management and Intelligent Authoring